We collect several different types of information, including:
Customer Account and Registration Data: This includes information you provide to create your account with us or register for events, webinars, surveys, etc. and may include, first and last name, billing information, a passcode and a valid email address.
Service Data (including Session and Usage data): When you visit our websites and use our Services, we receive information either voluntarily entered by you or others (for example, schedules, attendee info, etc.), or passively logged by the website or Service itself, (for example, duration of session, use of webcams, connection information, etc.). We may also collect usage and log data about how the Services are accessed and used, including information about the device you are using to access the Services, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support and improve upon the Services.
Third Party Data: We may receive information about you from other sources, including publicly available databases or from third parties from whom we have purchased data, and combine this data with information we already have about you. We may also receive information from other affiliated companies that are a part of our corporate group. This third-party data is obtained for our legitimate business interests and helps us to update, expand and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you.
Location Information: We collect your location-based information for the purpose of providing and supporting the Service and for fraud prevention and security monitoring. If you wish to opt-out of the collection and use of your collection information, you may do so by disabling location services on your mobile device.
Device Information: When you use our online and mobile Services, we may automatically collect information about the type of device you use, for example, the operating system version or the device identifier (or"UDID").
AerPass may access and use the data we collect as necessary: (a) to provide and operate Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; and/or (g) to provide analysis or valuable information back to our customers and users.
Some specific examples of how we use the information:
AerPass also collects and stores meeting attendee information to fulfill our obligation to our customers and provide the Services. With their consent or under their instructions, we may also directly provide product and other AerPass related information to attendees. AerPass will retain your information, under a lawful basis, as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
If you wish to cancel your account or for us to stop providing youServices, or if we hold personal information about you and you want it to be removed from our database or de-activated, please contact us here.
AerPass continuously improves its websites and Services through the use of various third-party web analytics tools, which help AerPass understand how its visitors use its websites, desktop tools, and mobile applications, what they like and dislike, and where they may have run into problems which need to be addressed.
Geolocation and Other Data:
We may utilize precise Geolocation data but only if you specifically opt-in to or permit collection of that data in connection with a particular Service. We also use information such as IP addresses to determine the general geographic locations areas of our visitors. The web beacons used in conjunction with these web analytics tools may gather data such as what browser or operating system a person uses, as well as, domain names, MIME types, and what content, products and services are reviewed or downloaded when visiting or registering for Services at one of our websites or using one of our mobile applications.
We use Google Analytics as described in “How Google uses data when you use our partners' sites or apps.” You can prevent your data from being used byGoogle Analytics on websites by installing the Google Analytics opt-out browser add-on. We also employ IP address masking, a technique used to truncate IP addresses collected by Google Analytics and store them in an abbreviated form to prevent them from being traced back to individual users. Portions of our website may also use Google Analytics for Display Advertisers including DoubleClick or Dynamic Remarketing which provide interest-based ads based on your visit to this or other websites. You can use Ads Settings to manage the Google ads you see and opt-out of interest-based ads. You can opt-out of use of this information as described below.
Examples of Cookies We Use:
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Our sites include social media features, such as Facebook, Google and Twitter “share” buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These services will also authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form or provide feedback. Your interactions with these features are governed by the PrivacyPolicy of the third-party company providing them.
Examples of how we may share information with service providers include:
Examples of how we may disclose data for legal reasons include:
AerPass may need to communicate with you for a variety of different reasons, including:
We only retain a limited amount of personal data, under an appropriate and lawful basis, for as long as needed for the business purposes for which they were collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. After that time frame, we delete or anonymize the data according to our data retention policies and/or procedures.
Our customers can always review, update or change personal information from within their account or by contacting us. AerPass will also, when you request, provide you with information about the types of information we process about you and whether we hold, or process on behalf of a third party, any of your personal information. You may have the right to a copy of your personal information in machine-readable format.
You can also ask about:
Finally, you can ask us: (a) not to collect or use your personal information for certain purposes; (b) to delete your personal information; or (c) to provide your personal information to a third party.
To make any of these requests, please contact us at https://support.aerpass.com/contactus which allows you to make a request online or through a phone call.
We may also collect information on behalf of our customers, to provide the Services, and we may not have a direct relationship with the individuals whose personal data is processed. If you are a customer or end-user of one of our customers, please contact them (as the data controller or legal equivalent) directly with any of these requests.
Depending on which laws apply to your personal information, we may only be able to fulfill some of the above requests for you. If you make a request and we have a justified lawful reason to maintain your information (e.g., legal and audit purposes), we will explain your legal rights, the reason we are maintaining such information and, if applicable, any recourse you may have.
We will respond to your request without undue delay, but in any event within thirty (30) days. We reserve the right to take reasonable steps to verify your identity prior to granting access or processing changes or corrections.
If you wish to no longer receive marketing communications from us, you can opt-out of marketing by clicking on the unsubscribe link on any marketing email you receive.
You may also have the right to complain to a regulatory authority. If you have a question or complaint, we ask that you please contact us first. If you are in the EU and we are unable to resolve your complaint, you may complain to the Data Protection Authority in your home country.
AerPass follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. However, no security measure is perfect. We recommend safeguarding your passcode, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your passcode, you may lose control over your personal information.
For personal information collected by us during the preceding twelve(12) months that is not otherwise subject to an exception, California residents have the right to access and delete their personal information. We will not discriminate against those who exercise their rights. Specifically, if you exercise your rights, we will not deny you access to our Services, charge you different prices for Services or provide you a different level or quality of Services.
The CCPA additionally requires businesses to provide or make available certain disclosures in the event a party sells your personal information to third parties, however because AerPass does not receive any personal information as consideration for any Services or other items provided or performed by AerPass, these disclosures do not apply. AerPass does not collect, retain, share or use any personal information except as necessary for a business purpose pursuant to a written contract (i.e., to provide and operate the Services) and subject to the restrictions specified in Section 1798.140 (v) of the CCPA. Additionally, AerPass refrains from taking any action that would cause any transfers of personal information that qualify as "selling personal information" under the CCPA or other similar applicable privacy laws.
AerPass qualifies for the alternative option. We have a comprehensive privacy statement and provide you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
AerPass’ webpages are intended for general audiences – we do not seek through this site to gather personal data from or about persons that are thirteen (13) years of age or younger. If you inform us or we otherwise become aware that we have unintentionally received personal information from an individual under the age of thirteen (13), we will delete this information from our records.
If you have any other questions about this policy please contact AerPass Privacy Team, or call +1 720 306 5058 or write to us via postal mail at: AerPass, PO Box 1287, Boulder, CO 80306.